Attack of the Returns

It’s not often I agree with Mary Hunt.  I read her mostly to learn tips on how to save money and also for the occasional recipe.  But The Return Right entry in her blog really struck a chord with me.

The jist of the entry is that returning things to retailers is getting harder.  Boo-hoo.  Frankly, at my store, returning is still far too easy.  People get upset because we won’t take something back from three years ago.  We have a 90 day return policy, which is, in my opinion, 60 days too many.  If you don’t have a reciept, you don’t get full price back.  Typically it’s only 50%, but it’s based on the most recent sale price.  Thankfully, we don’t have to think anymore; our computer automatically knows what the return price will be.  Nice.  However, our management is easily pushed over, and there are very, very few instances in which you will not be able to return something.

Stupid things we also take back:

1. Cut fabric.  Not just fabric we’ve cut, which either ends up as a remnant that we lose money on, or we waste time trying to find it’s home back out on the floor, but fabric that someone has cut a chunk off of and used.  We will not, however, take back fabric that has had shapes cut out of it.  Yes, people try.

2. Things without packaging.  Who would buy something without a package?  Oh yeah, no one.  Except maybe employees.  Maybe.

3a. (apparently) Cupcake holders that “just didn’t work out for me.  The cupcakes fell over.”  There was still chocolate all over the carrier.  Here’s a hint: Don’t turn anything with wobbly food products on its side.  Let me guess… You can only use sippy cups because regular cups just don’t keep those pesky liquids upright and off the floor when you tip them over… *eyeroll with facepalm*

3b. Fabric with wood stain and splinters in it.  Clearly used at an outdoor wedding, only to be returned after all was said and done.  Nothing says “I Do” like not even being able to commit to a wedding decoration.

4. Books, patterns, and other copy-ables.  Nuff said.

At any rate, I’ve always been a firm believer in owning what you purchase.  I also believe in paying for what you use and buying only what you can afford. If you can’t afford a video camera (or flowers, or fabrics, or candle holders), don’t have such an extravagent wedding or family reunion.  If you can’t afford tape or pens, don’t scrapbook; can’t afford clasps, don’t bead; can’t afford needles, don’t sew.

Wait… now I’m getting into shoplifting territory.

I don’t have much to write about except for work because that’s all I do.  I start my vacation in a couple of days, during which time I will be moving into my new house.  It’s utterly depressing having to pack.  Not because I’m moving, but because I don’t know where to begin.  I started throwing out garbage tonight, only to get depressed over how much of it is not garbage.  I also have a severe lack of boxes.  Luckily, tomorrow is a truck day, so we’ll have plenty of extra boxes laying around.

Do I really have to organize, or can I just throw stuff into boxes and hope for the best?  *grumble*

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6 thoughts on “Attack of the Returns

  1. Sorry to be a fabric returner. For me, it is about buying fabric for a client only to be told it is “just not right” and then have to return it. I have had to eat quite a lot of fabric this way in terms of costs too. Luckily I tend to purchase more fabric than I return…. Hang in there! Vacation is coming! (And I have never seen someone return fabric that was already cut. I didn’t think you could even DO that. Then again, it never occurred to me to come in and get a price adjustment until what – 4 months ago when you told me I could?)

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  2. DK says:

    I don’t mind returns that come back the same way they left… People are often surprised we accept returns at all. I think it’s dumb that we accept fabric back, but in this retail age, I’m not at all surprised so it doesn’t bother me.

    I’ve been on that side with clients, though. Thankfully I deal in small pieces of fabric, and if that person doesn’t want it, someone will. Not quite sure what I’m going to do with a bunch of leftover Packers fabric, though 😉

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